Return and Refund Policy
Updated on 8th, Jul., 2024
Eligible Returns
- We offer a full or partial refund, or a replacement jersey, if it has obvious damage not identified during our quality control inspection (Restrictions Apply) within 7 days of the delivery date.
- We offer a full refund or replacement if the package is lost, or if the jersey is seized by customs when custom insurance is purchased.
- We offer a refund or replacement if the jersey is damaged during shipping with clear evidence provided within 3 days of the delivery date.
- We offer a full refund or replacement if the wrong jersey or size is sent.
- We offer a partial or full refund or replacement if the package is confirmed stolen after investigation by the delivery company.
No Refunds or Exchanges Accepted
- All jerseys are custom-made to order. Therefore, no refunds or returns will be accepted for non-quality-related issues. Please be aware of this policy before making your purchase.
- No refunds will be granted for orders in transit, lost packages with confirmed delivery, or wrong sizes ordered by the customer.
- Refunds will not be issued for incorrect shipping addresses or lost packages after confirmed delivery to the provided address.
- No refunds or returns will be processed for reasons unrelated to product quality after the order has been fulfilled.
- Delivery delays beyond our estimated shipping timeframe do not qualify for refunds.
- Customers are responsible for additional shipping costs due to failed deliveries resulting from incorrect addresses or unreachable recipients.
Eligible Orders/Cancellation
- You can cancel your order before we begin printing the jerseys for your order.
- Please ensure you select the correct size by referring to the SIZE GUIDE on our product page. If you’re unsure, you can request an insole measurement by leaving a note with your order at checkout.
- For eligible returns, we will cover return shipping costs within a specified budget. Please select an economical shipping agent, as we can cover up to USD 30-40 per return based on standard shipping rates.